TQL

About the role:

As a Customer Service Manager for TQL, you will be leading a team based in Cincinnati who is directly responsible for the daily support of our sales teams. This team works second shift and works in unison with team based in San Antonio. This role includes supervising team performance, interviewing, hiring, and coaching team members and leadership, ensuring sales accounts are supported, and conducting regular account reviews to reallocate resources. Historically we promote internally, but our rapid growth and expansion has created an opportunity for a highly driven leader to join the TQL team.

What’s in it for you:

• $75,000-$90,000 base salary, performance bonuses and long-term incentive program
• Join a well-established, respected industry leader and brand
• Comprehensive benefits package with 401k and company match
• We win wherever we go - Voted a Fortune 100 Best Companies to Work For (2023) and Forbes America’s Best Employers (2022)

What you’ll be doing:

• Provide daily support and leadership for team members and internal customers
• Manage team performance, ensuring all metrics and KPIs are met
• Interview, hire, onboard and train a high performing support team
• Work directly with Sales Managers and Directors to staff and allocate support resources appropriately
• Identify team and department process improvements and efficiency gains
• Provide and develop strategic solutions for process enhancements 
• Monitor reporting and analytics specific to your department’s needs and communicate to senior leadership 
• Collaborate with department analyst team to develop and refine service commitments 
• Work with the Learning and Development department to help maintain and continuously enhance training programs
• Occasional travel to San Antonio
• Ensuring employees maintain the highest level of integrity
• Continuous focus on leadership development of Supervisors and Team Leads

What you need:

• Bachelor’s degree preferred
• Experience directly supervising mid-to-large teams
• 5+ years of people management experience
• Call center, logistics, or service-based industry experience required
• Demonstrated ability to coach, lead and motivate others
• Excellent verbal and written communication skills
• Moderate MS Suite skills – Outlook, Word, Excel 
• Experience in a fast-paced environment with rapid and everchanging priorities
• Ability to work a flexible schedule in a 24/7/365 environment

Where you'll be: 4289 Ivy Pointe Blvd, Cincinnati, OH 45245

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.