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General information

Country
USA
State
Ohio
City
Cincinnati

Descriptions & requirements

About the role: 

As a Group Project Manager, your job is to lead the strategy and execution for our Customer Experience, CRM and Marketing Technology products. This role is critical in shaping how we engage customers across channels, optimize personalization and equip sales, marketing and customer success teams with scalable, data-driven tools. You will oversee multiple product lines, guide cross-functional teams and collaborate with senior leadership to deliver impactful customer engagement solutions.


What’s in it for you:

  • Competitive compensation, benefits package and perks
  • Advancement opportunities with aggressive and structured career paths
  • TQL's IT Team offers a hybrid work environment with the ability to work remotely 40 hours per month
  • Access to the latest emerging technologies
  • Reimbursement for continuous education and technical training
  • We win wherever we go – Voted a 2019-2025 Computerworld Best Places to Work in IT

 

What you’ll be doing: 

  • Own the strategy and execution for Customer Experience, CRM and Martech products
  • Lead and mentor a team of Product Managers, fostering growth, accountability and a customer-first mindset
  • Translate customer lifecycle insights into product roadmaps that drive engagement and retention
  • Partner cross-functionally with Marketing, Sales, Customer Success and Data teams to deliver impactful tools
  • Collaborate with Engineering and Data Science to build scalable, integrated systems
  • Drive operational excellence through clear KPIs, governance and repeatable product processes
  • Stay ahead of industry trends in personalization, AI/ML and customer data platforms
  • Communicate strategy and progress to senior leadership and act as a change agent during major platform transformations

 

What you need: 

  • 8+ years in Product Management
  • 3+ years leading Product Managers or managing a product portfolio
  • Experience with CRM, marketing automation and customer engagement platforms including Salesforce, Adobe and HubSpot
  • Strong understanding of customer data models, personalization and multi-channel orchestration
  • Demonstrated success in delivering measurable business outcomes including growth, retention and revenue
  • Excellent leadership, communication and cross-functional collaboration skills
  • Comfortable with data-driven and AI-powered personalization tools
  • MBA or advanced degree preferred, but not required


Where you’ll be: 4289 Ivy Pointe Blvd, Cincinnati, OH 45245


Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.

About Us

Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it. 

As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck. 

What’s your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big.
Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.

If you are unable to apply online due to a disability, contact recruiting at recruiting@tql.com