TQL

About the role:

As a Senior Benefits Coordinator for TQL, you will help support the administration of company benefits with a heavy emphasis on leave processing. You will be responsible for becoming a subject-matter-expert on all benefit plans and be able to answer all inquiries to ensure we consistently provide world-class HR services throughout the company.

What’s in it for you:

• Competitive hourly compensation + comprehensive benefits package
• Reimbursement for continuous education and certifications
• Advancement opportunities within a robust HR department
• We win wherever we go - Voted a Fortune 100 Best Companies to Work For (2023 and Forbes America’s Best Employers (2022)

What you’ll be doing:

• Administer leave of absence process within Workday, using critical thinking to recommend how leave issues should be addressed and administered in compliance with applicable laws and policies
• Maintain accurate records of leave requests, approvals, and related communications
• Generate reports on leave trends and usage for HR leadership
• Provide excellent customer service by addressing questions regarding leave of absences and benefit enrollment questions
• Work alongside the Benefits team and other HR staff to provide resolution to benefit related issues
• Clearly communicate benefit plans, changes and guidelines to new and current employees
• Assist with the new hire Benefits class
• Maintain confidentiality as it relates to Protected Health Information (PHI)
• Follow processes and checklists to ensure time-sensitive documents are processed thoroughly and within the stated timeframes
• Audit monthly claims data from various vendors
• Ensure compliance with federal and state regulations (e.g., ACA, FMLA, ERISA, HIPAA)
• Provide guidance and support to employees on benefits options, eligibility and claims
• Manage benefits enrollment, changes, and cancellations for employees and their dependents
• Create and distribute benefits materials such as benefit guides, FAQs and newsletters to keep employees informed
• Lead open enrollment process, ensuring timely communication, employee education and accurate data collection
• Manage special benefit programs (e.g., wellness programs, wellness challenges or employee assistance programs)
• Work with HRIS (Human Resource Information System) to ensure accurate data entry and integration with benefits systems
• Manage or participate in benefits-related audits or special projects
• Provide guidance and mentorship to junior benefits coordinators or HR team members
• Assist with training new employees on benefits systems, policies and procedures

What you need: 

• Bachelor’s degree in Human Resources preferred
• 3+ years of HR experience preferred 
• Microsoft Excel and Workday experience required
• Ability to handle multiple tasks and requests effectively
• Exceptional communication, interpersonal and customer service skills
• Ability to maintain confidentiality and professionalism when dealing with sensitive information
• Excellent organizational skills and attention to detail
• Ability to take ownership of responsibilities and see tasks through completion
• Highly motivated and career driven
• Experience in leave management
• Ability to troubleshoot and resolve benefits-related issues or disputes
• Strong attention to detail in identifying administrative errors and resolving them
• Experience in managing projects related to benefits administration, open enrollment or new plan implementations