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General information

Country
USA
State
Ohio
City
Cincinnati

Descriptions & requirements

About the role:

As a Claims Representative with TQL, you will be a vital part of the company’s risk management and loss prevention efforts. You will be responsible for managing an evolving portfolio of cargo claims, resolving them through customer, carrier, and insurance outreach. This role requires a high attention to detail, customer service, and investigative mentality to ensure we continue to have the best Claims team in the industry.

  

What’s in it for you:

  • Compensation starting at $17.50 + 401(k) with company match
  • Health, Dental, and Vision coverage to best fit your needs, including a plan that takes $0 out of your paycheck
  • Advancement opportunities within structured career paths
  • Monthly team competitions and contests
  • Employee referral bonuses
  • We win wherever we go - Voted a Fortune 100 Best Companies to Work for Workplaces USA (2023) and Forbes America’s Best Employers (2022)

  

What you'll be doing:

  • Research reported claims and determine validity of the claim
  • Manage the documentation and submission process of each claim in your portfolio
  • Diligently follow up on claims and insurance companies on behalf of TQL and our customers
  • Collect all necessary documents and information to file, investigate and help resolve claims
  • Contact carriers, insurance companies, salvage companies and internal/external customers regarding claims made by customers, receivers, or shippers
  • Work with Accounting and Collections staff to resolve carrier and customer accounting issues related to claims

  

What you need: 

  • Experience in claims, insurance, fraud or other related field preferred 
  • Strong, independent decision-making skills while maintaining great relationships with the sales department
  • Ability to work quickly and handle requests
  • Capable of meeting multiple deadlines occurring at the same time
  • Ability to prioritize various requests and handle changing priorities
  • Excellent organizational skills with strong attention to detail
  • Good communication skills
  • Strong customer service orientation
  • Focused, positive attitude
About Us

Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it. 

As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck. 

What’s your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big.
Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.

If you are unable to apply online due to a disability, contact recruiting at recruiting@tql.com