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General information

Country
USA
State
Ohio
City
Cincinnati

Descriptions & requirements

About the role:

As an IT Application Support Intern at TQL, you will be responsible for investigating and troubleshooting application issues of a complex nature. You will be working closely with the IT Support, Database and Application Development teams. You will be responsible for identifying bugs and opportunities for improvement in existing applications and clearly communicating these to the appropriate Application Development team.


What’s in it for you:

  • Paid internship at $16.00
  • TQL's IT Team offers a hybrid work environment with the ability to work remotely 40 hours per month
  • Advancement opportunities within a robust IT department
  • Access to the latest emerging technologies through strong vendor partnerships
  • Reimbursement for continuous education and technical training
  • We win wherever we go – Voted a 2019-2023 Computerworld Best Places to Work in IT

  

What you’ll be doing:

  • Investigate, troubleshoot, and debug application issues of a complex nature, working closely with other TQL IT teams
  • Provide technical support while utilizing advanced troubleshooting skills for existing Software Applications
  • Utilize code reading skills to identify and diagnose potential application issues and assist other employees through problem solving steps
  • Test and document new applications and changes
  • Utilize JIRA to manage inbound support requests
  • Keep an updated list of tasks and projects
  • Develop training material on common troubleshooting techniques and train support technicians
  • Communicate with developers to explain software errors and recommend improvements and changes to existing programs
  • Work with project owners and analysts during system design to determine needs and plan solutions


What you need:

  • Pursuing a degree in Computer Science/Information Technology with Software Development emphasis preferred
  • Knowledge of .NET, HTML, CSS, JavaScript, Angular or React, MVC, WCF and Web API frameworks preferred
  • Knowledge of Microsoft tools and technologies, including Visual Studio, Azure DevOps and MSSQL Microsoft SQL Server
  • Exceptional customer service skills and must possess the ability to work effectively with users, peers, and management
  • Impeccable organizational skills/ability to multitask between tickets
  • Working knowledge of JIRA is a plus
About Us

Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it. 

As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck. 

What’s your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big.
Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.

If you are unable to apply online due to a disability, contact recruiting at recruiting@tql.com